FAQ

How much do the games cost and how do I pay?

Are tickets refundable or transferable?  What if I need to cancel or change my reservation?

Can I come back and try your puzzle room again?

Yes.  We will be offering different puzzle layouts as well as varying degrees of diffculty.

We will be sending out notifications when these bookings will be available.  Please check our Facebook Page for upcoming announcements and information as well.

Please click here to jump to FACEBOOK .









Can I come back and try your puzzle room again?

PLEASE READ THROUGH RULES SECTION.

How long does a game take?

The game itself takes a maximum of 60 minutes.  Hopefully you will finish sooner than that.

There will be a 15 minute briefing to go over the object of the game and all the games rules.

You should plan on arriving a minimum of 15 minutes early to get situated.

This brings the total time to a maximum of 1 hour and 30 minutes.

This will be the best hour and 30 minutes you've had in a while!!!





How many players are recommended for a game?

The game is designed with multiple players in mind.  Not all of our puzzles are sequential.  This means that they don't necessarily need to be solved in any order.  This allows for a larger group to break into smaller groups and tackle more puzzles at once.

The optimal amount of players would be 4 - 6.  Having 8 does not hurt though.  Having 2 - 3 makes it more difficult as there are less people searching and less brains in the room.

1 person is not recommended because even if you have a good brain you still might not have enough time to complete everything.  However, you are welcome to try!







Will I be playing with strangers?

You could be meeting new people with a similar desire to solve puzzles.  So I wouldnt call them strange.  They will be your be your friend soon enough as they begin to solve the intricacies of the room with you.  Puzzle rooms are great for meeting new individiuals or couples seeking a bit of adventure.  There is no greater ice breaker than the fun of solving puzzles under the pressure of a ticking clock!

If you would like to have the room to yourself you will need to reserve all 8 slots for a room.  You can then bring as many people you want up to 8 players max.





Do I need a reservation to play?

What time do I need to arrive?  What happens if I arrive late?

You need to arrive 15 minutes early.  This will ensure everybody can meet up and get organized.  This will give enough time to get the waivers signed.

The game will have a 15 minute briefing which includes the object of the game and rules. 

If you miss this briefing and are more than 15 minutes late you will not be able to go into the game with the rest of the group.  Our hosts have a strict schedule and cannot do the briefing a second time.   There will be no refund.





Do I need any special knowledge or skills?

Do I need to bring anything with me?

Click Question For More Info.

What if we get stuck and stop making progess?

Are we really locked in a room?

Will I be playing with strangers?

Is the game physically demanding?

Our games are not very physically demanding.  There is no need for any strenuous activities.  There is no running, jumping or climbing allowed. 

There is limited space to sit down and you will be in the room for up to 60 minutes.  So you should expect to do some standing.  There may be some bending or kneeling down as search for clues.

You can leave the room if necessary through the emergency exit.

If you are pregnant or have other health concerns you should consult your host prior to starting the game.







What time do I need to arrive?  What happens if I arrive late?

How many players are recommended for a game?

How long does a game take?

Is it physically demanding and are there any health concerns?

Is there an age restriction?

Can I book Corporate Events for Team Building?

Can I take my phone in with me?

Are tickets refundable or transferable?  What if I need to cancel or change my reservation?

We do not offer refunds.  All bookings are final and cannot be changed.  You will want to make sure the time slot you have selected will work for you.

You can  give your tickets to someone else.  They will need to bring in the booking confirmation.  They will need to bring the right amount of people for the booking.





Can I take pictures or video of the inside the room?

How much do the games cost and how do I pay?

The games cost $30.00 per person.  You can check our Facebook Page to view any current special promotions or discounts.

You must go through the booking system to complete a reservation transaction.

First, look for a date that has enough slots available for the amount of people you want.  There is a maximum of 8 players per room.  If you have less than 8 people but you want the entire room to yourself you will have to buy out all 8 slots.

Facebook Page:

SKR ON FACEBOOK

Book a game here:

BOOK A GAME





Is it dark in the room?

Are there an any age restrictions:

The age group for participation in our games is 13+ unless a game specifies differently. 

Children under the age of 18 must to be accomapnied by at least one adult.

Everyone is required to sign a waiver and a parent or guardian must sign the waiver for children under the age of 18.







Can I bring extra people?

Do I need a reservation to play:

Yes.  All reservations must go through the booking system in order to reserve a game.  The booking system will allow you to determine what time and date slots are available on any given date.  Booking fills up quickly, so it is advised to pick an available date as soon as possible.

We do not accept walk ins.  You must have a booked appointment to participate in a game.

Please only bring the number of people you originally booked with.  We cannot accommodate additional people.

You can jump to booking by clicking HERE .





Is it possible to purchase a gift card?

Is it possible to purchase a gift card?

The booking system is capable of setting up a "Gift Voucher".  Please click HERE to go to the booking system to purchase your gift voucher.





Can I bring extra people?

We ask that you only bring the amount of people that you booked for.  We have limited space with an 8 player maximum per room.  If you did not buy all 8 player slots then you could have additional people joining your group. 

For Example, if you book 4 people for a time slot then it is possible that 4 other people could be joining you.

If you did buy out all 8 slots then there is still a maximum number of 8 players.  This is for Safety reasons, games dynamics and the fact that more than 8 people is too many for our room size.






Do I need any special knowledge or skills?

No special knowledge or skills are needed.  You only need to bring a willingness to have fun and a positive attitude.  The puzzles are designed to be solved by anyone and everyone.  You don't need a PHD or a membership to Mensa.  You just need to make sure you have found everything that goes with each puzzle and then work through them as quickly as you can.  Read things thoroughly to ensure you have as much information as possible.  Puzzles are not impossible to solve but they take time.  Don't waste it.





Is it dark in the room?

The room will never be in complete darkness.  However, there will be some instances where the players will have the ability to lower the light level as part of the progression of the game.  There will still be some lights that are always on.  There will also be flashlights available.





Can I take pictures or video of the inside of the room?

We ask that you DO NOT take any pictures or videos of the inside of the room.  You will be allowed to take pictures after your experience.  We want what's inside the rooms to be a surprise to all new customers.  We don't want your photos ruining someone else's experience.

There will be plenty of time to snap some photos before the game or after the game.  We will take some photos as well (with your permission) and post them on our FACEBOOK page.






Can I take my phone in with me?

We allow phones.  We don’t care about Google.  He won't get you out of our room.  You can use your light on your phone if you want. 

IF you have to take a call use the emergency exit and go into the lobby or outside so you don’t interrupt the others playing.  

DO NOT take any pictures or videos of the inside of the room.  You will be allowed to take pictures after your experience.  We don't want your photos ruining someone else's experience.




Do I need to bring anything with me?

Everything you need to solve the room will be provided.  You do not need to bring anything extra.
We provide flashlights.  We provide pen and paper to write.

All you need to do is be prepared to have fun.  Bring a positive attitude and your thinking cap!!!

Be sure to check out our RULES Section HERE .

Please don't bring any food, drink, drugs, alcohol , weapons, tools or anything else that could jeopardize the safety or fun of yourself or other customers.

We are not liable for any loss or damage to your personal property.  Space is limited.

Leave any bad attitude outside.




Can I book Corporate Events for Team Building?

YES!  Team Building is very important to us at SKR.  We would like to help you and your employees build positive relationships and enhance problem solving skills.  We have a whole section dedicated to it HERE . Team Building is very important to us at SKR.  We can help you with your employees.  We have a whole section ot it HERE.YES!  Team Building is very important to us at SKR.  We can help you with your employees.  We have a whole section ot it HERE.


What if we get stuck and stop making progress?

DON'T GIVE UP!  The puzzles are easier to solve if you have all the clues for them.  Use the SEARCH, FIND, SOLVE (SRS) system.  Search everywhere thoroughly.  Sometimes finding everything can be just as hard as solving the puzzles.  Read things thoroughly to ensure you have as much information as possible.  Puzzles are not impossible to solve but they take time.  Don't waste it.

If you really do get stuck, it is most likely because you do not have everything you need.  Search again or consider working on a different puzzle until everything is found for the other puzzles.

Our puzzles are not necessarily sequential so you dont have to finish one before you can start on another.

If you have a decent size group consider breaking into smaller groups to search or to solve puzzles.






Are we really locked in a room?

No.  There is an emergency exit that is always unlocked.  You can leave the room at anytime and re-enter at anytime.  There is nothing outside the room that will help you so any time you spend out of the room is wasted.  You should take care of as much business as you can before you start the game.  Every second counts.